Privacy Policy

Introduction

Owl Sight Security Services ("we," "us," or "our") operates the website located at https://www.owlsightsecurity.com. This Privacy Policy explains how we collect, use, store, and protect information provided by visitors to our website and users of our services. We are committed to protecting the privacy of every individual who interacts with our website and our company.

By accessing or using our website, including submitting forms, initiating live chat sessions, or otherwise communicating with us through the website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy, including the collection, use, and storage of your information as outlined herein. If you do not agree with any part of this policy, please discontinue use of our website immediately.

Owl Sight Security Services is a licensed private security company (PPO# 121762) operating in the State of California. We provide security guard services to businesses, residential communities, and event organizers throughout Southern California.

Information We Collect

We collect information that you voluntarily provide to us when you interact with our website, submit a form, request a quote, or communicate with our team. We also collect certain technical information automatically when you visit our website.

Information You Provide Directly

When you submit a contact form, request a quote, use our live chat feature, apply for employment, or otherwise communicate with Owl Sight Security Services through our website, we may collect the following information:

• Full name
• Email address
• Phone number
• Property address or business address
• Company or organization name
• Type of security service requested
• City or service area
• Live chat messages and any information you voluntarily provide during a live chat session
• Any additional details you include in the message field of a contact form

If you use our live chat feature, you may be asked to provide your name and email address before or during the chat session. By initiating a live chat session, you consent to the collection, transmission, and storage of the messages and information you provide during the chat for the purposes described in this Privacy Policy. Please do not submit sensitive personal information such as Social Security numbers, financial account numbers, or government-issued identification numbers through live chat unless specifically requested by an authorized representative of Owl Sight Security Services in connection with a service you have engaged.

Information Collected Automatically

When you visit our website, certain technical information is collected automatically through cookies and similar tracking technologies. This may include:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring website or source
• Date and time of each visit
• Geographic location (city and region level only)

How We Use Information

Owl Sight Security Services uses the information we collect for the following purposes:

• Responding to inquiries: When you submit a contact form or request a quote, we use the information you provide to respond to your inquiry, prepare a customized security quote, and communicate with you about our services.
• Providing services: If you become a client of Owl Sight Security Services, we use your contact and property information to deliver, manage, and coordinate the security services outlined in your service agreement.
• Customer support: We use your contact information to follow up on service requests, address concerns, and provide ongoing support related to your account or inquiry.
• Live chat communications: When you use our live chat feature, we use the information you provide during the chat session to respond to your inquiry, answer questions about our services, and provide real-time customer support. Chat transcripts may be retained to improve service quality and to maintain a record of the communication.
• Improving website performance: We use automatically collected data such as page views, traffic patterns, and device information to understand how visitors use our website and to improve its functionality, content, and user experience.
• Marketing communications: With your consent or where otherwise permitted by law, we may use your contact information to send you information about our services, promotions, or updates. You may opt out of marketing communications at any time by contacting us directly.
• Employment processing: If you submit an employment application through our website, we use the information you provide to evaluate your candidacy and contact you regarding employment opportunities.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and to collect usage data that helps us understand how visitors interact with our website.

What Are Cookies

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognize your device and remember certain information about your visit such as your preferences and browsing activity.

How We Use Cookies

Owl Sight Security Services uses cookies and similar technologies for the following purposes:

• Essential cookies: These cookies are necessary for the website to function properly. They enable basic features such as page navigation, form submission, and security. These cookies do not collect personal information.
• Analytics and performance cookies: We may use Google Analytics, Google Ads, and other analytics or advertising tools to collect data about website traffic, user behavior, page load times, and site performance. Where enabled, these tools use cookies to collect information in an aggregated form, helping us understand which pages are visited most frequently, how visitors navigate the site, and how we can improve the user experience.
• Security cookies: These cookies help protect our website and users from spam, abuse, fraud, and unauthorized access. They may be used by third-party security and spam prevention services integrated into our website.
• Advertising and conversion tracking cookies: If we use advertising or conversion tracking technologies provided by Google Ads or other advertising platforms, those tools may place cookies on your device to measure the effectiveness of advertising campaigns, track conversions, and deliver relevant content to visitors. These cookies may collect information about your browsing activity across websites. Any data collected through these technologies is used solely to evaluate advertising performance and is not used to personally identify you.
• Functionality cookies: These cookies enable enhanced functionality and personalization such as live chat services, embedded content, and interactive features. They may be set by us or by third-party providers whose services we have integrated into our website.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, set preferences for specific websites, or receive a notification when a cookie is being set. Please note that disabling cookies may affect the functionality of certain features on our website.

If our website provides a cookie consent banner or preference management tool, you may update your cookie preferences at any time using that tool. Changes to your preferences will apply to future visits and will not affect data already collected prior to the change.

Third-Party Services

Owl Sight Security Services uses the following third-party services in connection with the operation of our website. These services may collect information as described in their respective privacy policies:

• Google services: We may use Google Analytics, Google Ads, and other Google services, where applicable, to analyze website traffic, measure advertising performance, and understand user behavior. Where enabled, these services use cookies and similar technologies to collect data in aggregate form. Google's privacy policy is available at https://policies.google.com/privacy.
• Chatway Live Chat: Our website uses Chatway as a service provider to operate our live chat feature. Chatway processes information submitted through live chat, including your name, email address, chat messages, and technical information such as IP address and browser type, solely on behalf of Owl Sight Security Services and only for the purposes of providing customer support, responding to inquiries, and operating the live chat service. Chatway does not independently collect, use, or share your information for its own purposes beyond what is necessary to facilitate the chat on our behalf.
• Google Reviews widget: Our website displays embedded Google Reviews to provide visitors with authentic client feedback. This widget loads content from Google's servers and may collect technical information such as your IP address, browser type, and cookies necessary to display the embedded content. The collection and processing of this information is governed by Google's privacy policy.
• Website hosting provider: Our website is hosted by a third-party hosting provider that may collect server logs including IP addresses, access times, and pages viewed as part of standard hosting operations.
• Security and spam prevention: We may use third-party tools to protect our website and forms from spam, abuse, and malicious activity. These tools may collect technical data such as IP addresses and browser information to distinguish between legitimate visitors and automated bots.

We do not control the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services that interact with our website.

Data Sharing and Disclosure

Owl Sight Security Services does not sell, rent, lease, or trade your personal information to any third party for marketing purposes.

We may share your information only in the following limited circumstances:

• Service providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing inquiries, or delivering our services. These providers are contractually obligated to use your information only for the purposes we specify and to maintain its confidentiality.
• Legal requirements: We may disclose your information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Owl Sight Security Services, our clients, or the public.
• Business transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security

Owl Sight Security Services takes reasonable administrative, technical, and physical measures to protect the personal information we collect from unauthorized access, disclosure, alteration, and destruction. Our website uses SSL encryption to secure data transmitted between your browser and our server. The website is regularly maintained, and software, plugins, and security components are updated to address known vulnerabilities and maintain the integrity of the systems that process your information.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. No security system is completely immune from risk. We cannot guarantee absolute security of your data, but we are committed to implementing and maintaining reasonable safeguards appropriate to the sensitivity of the information we handle and to promptly addressing any identified security concerns.

Data Retention

Owl Sight Security Services retains personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Quote requests and inquiries: Contact information submitted through our website is retained for a reasonable period to respond to your inquiry and for follow-up purposes. If you do not become a client, your information is retained for up to 24 months after your last communication with us and then deleted.
• Live chat communications: Information provided during live chat sessions, including chat transcripts, is retained for up to 24 months to support customer service quality and to maintain a record of communications. You may request deletion of your chat data at any time by contacting us.
• Client information: If you become a client of Owl Sight Security Services, your information is retained for the duration of the service agreement and for a reasonable period thereafter to comply with legal, accounting, and regulatory obligations.
• Website usage data: Automatically collected technical data such as analytics information is retained in aggregate form and is not linked to personally identifiable information.
• Employment applications: Information submitted through our employment application is retained for up to 24 months to evaluate your candidacy and comply with applicable employment laws.

You may request deletion of your personal information at any time by contacting us using the information provided at the bottom of this policy.

California Privacy Rights

If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). This section describes those rights and how you can exercise them.

Right to Know

You have the right to request that Owl Sight Security Services disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which your information was collected, the business purpose for collecting your information, and the categories of third parties with whom your information has been shared.

Right to Delete

You have the right to request that Owl Sight Security Services delete any personal information we have collected about you, subject to certain exceptions provided by law. After receiving and verifying your request, we will delete your personal information from our records unless an exception applies, such as the need to complete a transaction, comply with a legal obligation, or detect security incidents.

Right to Correct

You have the right to request that Owl Sight Security Services correct any inaccurate personal information we maintain about you. Upon receiving and verifying your request, we will use commercially reasonable efforts to correct the inaccurate information.

Right to Opt Out of Sale or Sharing

Owl Sight Security Services does not sell your personal information to third parties. We do not share your personal information for cross-context behavioral advertising purposes. Because we do not engage in these activities, there is no need to submit an opt-out request, but you may still contact us with any questions or concerns.

Right to Limit Use of Sensitive Personal Information

Owl Sight Security Services does not collect or process sensitive personal information as defined under the CPRA for purposes beyond what is necessary to provide the services you have requested. If we collect sensitive personal information in the future for purposes that require disclosure, we will update this Privacy Policy and provide the required notices at the time of collection.

Non-Discrimination

Owl Sight Security Services will not discriminate against you for exercising any of your privacy rights under California law. We will not deny you services, charge you different prices, provide a different level of service, or suggest that you will receive different treatment for exercising your rights.

How to Submit a Request

To exercise any of your California privacy rights, please contact Owl Sight Security Services using one of the methods listed in the Contact Information section below. We will verify your identity before processing your request to protect your personal information from unauthorized disclosure. We will respond to verified requests within 45 days as required by law. If additional time is needed, we will notify you of the extension and the reason for the delay.

Children's Privacy

Our website is not directed at individuals under the age of 16 and we do not knowingly collect personal information from children under 16 years of age. If we become aware that we have inadvertently collected personal information from a child under 16, we will take immediate steps to delete that information from our records. If you believe that we may have collected information from a child under 16, please contact us immediately using the information provided below.

External Links

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Owl Sight Security Services. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policy of every website you visit. The inclusion of a link on our website does not imply endorsement of the linked website or its content.

Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites you visit indicating that you do not wish to be tracked. There is currently no universally accepted standard for how websites should respond to DNT signals, and no industry-wide consensus on what "Do Not Track" means in practice. As a result, our website does not currently respond to DNT browser signals. If a uniform standard for responding to DNT signals is established in the future, we will review and update our practices accordingly. You may continue to manage your privacy preferences through your browser cookie settings and any cookie preference tools available on our website.

Changes to This Privacy Policy

Owl Sight Security Services reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of those changes.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Owl Sight Security Services handles your personal information, please contact us using any of the methods below:

We will respond to all privacy-related inquiries within a reasonable timeframe. For requests submitted under the California Consumer Privacy Act, we will respond within 45 days of receiving your verified request.